Refund and Cancellation Policy for Fixiphone

Effective Date: 06-07-2025

We want you to be completely satisfied with our services. If you are not, please refer to the following refund and cancellation terms.

1. Refund Policy

  • Repair Unsuccessful: If we are unable to repair your mobile device, you are entitled to a full refund for the service charges.

  • Customer Dissatisfaction: If you are not satisfied with the quality of repair, please contact us within [X] days of the repair completion. If we find that the service did not meet our standards, we will offer a partial or full refund.

2. Cancellation Policy

  • You can cancel the repair service before the technician starts work on your device. No cancellation or refund is possible once the repair has started.

  • If you wish to cancel, please notify us at least [X] hours before the scheduled appointment.

3. Non-Refundable Fees

  • Diagnostic fees are non-refundable once the diagnosis has been provided to the customer.

For any queries regarding refunds or cancellations, contact us at: